As the Team Lead you can -
- Analyze closing categories
- Analyze time and chat statistics
- Analyze agent performance
Closing categories will help you analyze the volume of types of queries the bot is receiving from the users.
Click here to know more about analyzing Closing Categories.
In the Team Analytics section, you can check the time and chat statistics. You can also check the agent performance.
Click here to know more about analyzing team and agents.
The Smart Agent Chat report gives you a list of all the agent conversations in a selected time period. You can now analyse your agents based on various metrics like response times and more on a granular level.
Click here to know all the available metrics.