Please note that we plan to deprecate smart actions. Some smart actions are specific to the Native SDKs and don't work on our Web SDK.
To open smart action, click on the icon at the left hand side of the action toolbar
Once you click on it, below window will pop-up
Image Smart Action
Image smart action is used to share an image with the user. The agent can drag and drop the image file on the pop-up that opens on clicking this smart action. You can also add a custom text for the user here. Now, click Save and then send it to the user.
Attachment Smart Action
Attachment smart action is used to share .pdf, .docx files with the user. The agent can drag and drop the file on the pop-up that opens on clicking this smart action. You can also add a custom text for the user here. Now, click Save and then send it to the user.
Location Smart Action
Location smart action is used to get the current location of the user. This is how it will appear on Athena as soon as user clicks on system message you will get automated pop up from HAPTIK APP. Do not use this for getting the address of the user as it just track the location of the user.
External Link Smart Action
Use external link smart action to send links to the user. In URL field you have to paste link and in the Custom Text for User field, mention about the link provided.
Pasting a link without using the smart action automatically converts it to one without the custom text.
Map Smart Action
Map smart action is used to share map links from Google maps. Enter a valid URL in the first slot and address in the custom text.
Call Smart Action
Call smart action is used to send an easy link to the user. Make sure that you use call smart action as it is convenient for the user to make call on the given number. Remove all the special characters from this number.
Text Smart Action
Text smart action is used to send a format of message which he needs to send to any company. Specifically used for DND, VAS, Dialer tune etc. You need to write the exact message which needs to be sent from user’s end.
Email Smart Action
Email smart action is used to draft an email for the user. If you know that email will be the only option to get a solution, take initiative and draft an email for the user. This email will be sent from user’s email ID and not yours.