Troubleshooting · Haptik Docs

1. How do I go from Staging Environment to Production Environment?

Java

HaptikLib.setRunEnvironment(HaptikLib.RUN_ENVIRONMENT_PRODUCTION);

- Change the base url in the InitData to production base url

To your AndroidManifest.xml file

3. What should be the value for ai.haptik.places.sdk.api.key?

If your application uses com.google.android.geo.API_KEY, pass the same value for the above key
If your application does not use the com.google.android.geo.API_KEY, pass any non-empty value, for eg "Hello World". PLEASE DO NOT KEEP IT EMPTY

4. Why does Haptik require FCM Server key?

To send messages to the user via notifications, Haptik backend requires FCM server key

5. Why Haptik send notifications?

If a user leaves the application while chatting with an IVA, and the IVA responds, Haptik delivers the message sent via notifications.

6. When will Haptik SDK display notifications to the users?

Notifications are displayed if the user was chatting with an IVA, but now has done one of the following things
1. Is in the app but has exited the chat screen
2. Has put the app in background
3. Has killed the app

7. App is not receiving notifications from Haptik backend?

Please make sure you have provided the correct FCM server key to Haptik when filling the pre-requisites form
Make sure you have followed all the steps here

8. App was receiving notifications in Staging Environment but is not receiving notifications in Prod Environment

Please check if FCM server key for Production Environment and Staging Environment is different.
In this case, please provide respective FCM Server keys to Haptik

9. Haptik SDK says "Service Unavailable"?

In case you launching the channel directly
- Check if the method signUpAndLaunchChannel() is being called after the check HaptikLib.isUserLoggedIn() returns false
In case you are performing a manual sign up
- Check if you are performing HaptikLib.performInitialDataSync()
- On the success of the above method launch channel or inbox

10. Haptik SDK crashed when using haptik-glide-helper

This usually happens if there is a version mismatch for glide being used in your app versus version used by Haptik.
Report the issue to Haptik
Please use haptik-picasso-helper in the mean while

11. Not able to see the message that I am sending on the RHS of the chat on Athena

Please make sure you have called Router.launchChannelWithCustomMessage() and Router.signUpAndLaunchChannelWithCustomMessage() while launching the channel

12. Is Haptik SDK androidx compatible?

13. Manifest Merger Error for meta-data when making a build

If your application is using GEO API KEY, please use the following snippet to solve the problem

<meta-data android:name="com.google.android.geo.API_KEY"
        android:value="YOUR GEO API KEY HERE"
        tools:replace="android:value"/>

14. Haptik SDK Maps screen does not let me search/closes while searching location

Please check if you have entered the Places API Key as a part of Haptik SDKs meta-data.
If not please enter the following code snippet in your AndroidManifest.xml file

<meta-data android:name="ai.haptik.places.sdk.api.key"
        android:value="YOUR GEO/PLACES API KEY HERE"
        tools:replace="android:value"/>