Intelligent Analytics tool helps you build an experience that is
While your bot is built for certain actions, you can add to the existing set of user intents. You get actionable insights from Story analysis.
The Message analysis section can be used to figure the conversations where the IVA didn't work and how could we optimise our IVA further. You can use a series of filters and also export the messages in a CSV for analysis.
We provide the user reviews/ratings to evaluate the IVA performance. The primary goal of this tool is to help you update or modify the IVA with time.
On a daily basis, you can analyse the user messages or bot responses on the IVA. Read on further to understand each component and datapoint that could matter to you.