Copy & Paste on Conversation Studio

Which all elements can be copied and pasted?

The following bits can be copied and pasted:

• Bot
• Sub-Story
• Nodes
• HSL’s
• Entities

How to copy and paste a Bot?

Steps to copy a bot:

1. Select the bot you want to copy, from https://staging.hellohaptik.com/mogambo/#/bots

2. Click on Copy from the options

Steps to paste a bot:

1. Once the user clicks on Copy, the Copy Screen appears with two options, select the appropriate options on the basis of your requirement.

• Copy everything: will copy the entire bot as it is on the new bot

• Copy Selected Items: will copy the marked items on the new bot

2. Next fill in the information required, the bot_name, business name and partner name and then click on Continue

3. New IVA gets created -

4. Refresh the page once and you will be able to see the newly created bot

Why and how to copy and paste a Sub-Story?

Steps to copy a Sub-Story:

1. Select the sub-story you want to copy and paste

2. Click on the three dots button and then click on Copy Sub Story option

Steps to paste a Sub-Story:

1. Go to the bot where the Sub-Story needs to be pasted

2. On the left panel, click on the Paste Sub-Story button

3. Give an appropriate name to the Sub-Story and then click on Right option

4. Upon successful completion, Sub-Story pasted Successfully message appears on the screen

When one Sub-Story is copied from one bot to another, all the elements such as nodes, connections, entities get copied. However, since entities are created locally for a bot, they need to be replaced and a new local entity should be created.

How to copy and paste a Node?

Copy a Node:

Copying a node is similar to that of Sub-Story. The only difference is that one this functionality will copy only the selected node rather than the entire Sub-Story. Copying on node be done as follows:

Paste a Node:

1. Select the Sub-Story where the node needs to be pasted

2. Upon clicking the , select the option to Paste Node

3. Upon successful completion, you will be able to see Pasted Node Successfully message on the screen.

How to copy and paste the HSL’s?

Copy an HSL:

The HSL elements such as carousels, buttons, and images can be copied as it is via the Copy JSON button present on the HSL screen.

Paste an HSL:

1. On the node, select Raw Text/JSON as the element

2. The JSON format of an element gets pasted, then click on Done

The HSL becomes this -

How to copy entities?

When to copy an entity?

• Since the entity is created locally ie. specific to a bot, it cannot be reused, except for system entities.

• If one needs a similar or the same entity, they can copy and paste that entity on their bot.

Copy an entity:

1. Click on Add an entity and then search for the entity

2. Give a unique entity name, according to the convention and then click on Copy Entity

The entity with the specified name gets created locally and can be configured as required.