The following article will give you a brief idea of all the UI elements supported on these four channels.
- Infobip
- Netcore
- Gupshup
Features |
WhatsApp |
Infobip |
Netcore |
Gupshup |
Text Message |
✔️ |
✔️ |
✔️ |
✔️ |
Quick Replies - used to prevent the user from typing. |
✔️ Reply Buttons (maximum 3) More than 3 QRs will become a list. More than 10 QRs will become a numeric menu. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
✔️
Reply Buttons (maximum 3)
More than 3 QRs will become a list. |
Menu |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
✔️
List Messages (maximum 10) |
Carousel |
✔️
Image + inline messages for 4, followed by show more option
|
✔️
Image + image description
|
✔️
Image + image description
|
✔️
Image + image description
|
Feedback Module |
✔️
Text + Reply Buttons
|
✔️
Text + Reply
Buttons
|
✔️
Text + Reply
Buttons
|
✔️
Text + Reply
Buttons
|
Hyperlink Button |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
❌
Not supported on the bot, available only in HSM. Can we open it up as a link to the user? Instead of seeing a button, the user will see a clickable link. |
Smart Assist |
✔️
WA Smart Assist
|
✔️ WA Smart Assist |
✔️
WA Smart Assist
|
✔️
WA Smart Assist
|
Location Picker |
✔️
WA Location Picker
|
✔️
WA Location Picker
|
✔️
WA Location Picker
|
✔️
WA Location Picker
|
Images (Bot uploads) |
✔️ |
✔️ |
✔️ |
✔️ |
Videos |
✔️ |
✔️ |
✔️ |
❌ |
Hyperlinked Text |
✔️ |
✔️ |
✔️ |
✔️ |
Bot Initiated Messages |
✔️
There will be a pre-filled message in the composer, and the user will have to click on send.
|
❌ |
❌ |
❌ |
Welcome Message |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
✔️
Text + Reply Buttons - only 3 buttons. |
Forms |
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
✔️
Webviews via an external link.
|
Webviews |
✔️ External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️ External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️
External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
✔️
External Link (make sure to get the user back on the WA flow) Trigger bot response either through HSM/send message API. |
Date Picker |
✔️
Free Form Entities
|
✔️
Free Form Entities
|
✔️
Free Form Entities
|
✔️
Free Form Entities
|
Dropdown |
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
✔️
Less than 10 items as list Messages, anything more than that has to be a menu-based numeric list.
|
Product List Messages |
✔️ |
❌ |
❌ |
❌ |
Payment Messages - Payment Notification + Acknowldge |
✔️
OOTB with SETU/PayU Smart Skills. Notifications supported via Interakt.
|
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications. |
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications.
|
Supported via API calls on Code Steps but no OOTB. Not supported for payment acknowledgment & notifications. |
Button Payloads |
✔️ Available on HSM, as well as on reply buttons. |
❌ |
❌ |
❌ |
Audio Files / Voice Support (low volume) |
✔️ |
❌ |
❌ |
❌ |
Youtube Preview |
✔️ |
❌ |
❌ |
❌ |