What is Attachment Entity?
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Attachment entity is meant for collecting attachments from the user message.
There are these three types of attachments allowed -
- Document (pdf, Docx, Xls, CSV)
- Video (Only for Whatsapp)
You would need to create a Button HSL for letting the user upload the image and document. To know more about using Button HSL click here.
In the above example, if the user is not uploading an image file then the entity reprompt message would ask the user for valid input.
Video attachment type is only for Whatsapp bots as the user will be able to upload videos only on Whatsapp. Once the user successfully uploads the video, he will get an automated message along with the predefined Bot Response messages -
"Please wait while we process your video message."
For video entity to be captured on a Whatsapp bot, we need to enable the settings from Business Manager as shown below -
You can refer to the below video to see an example in action.