Introduction to Freshworks
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
-
Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Introduction
Building a business software is a clunky, expensive and a time consuming process. Usually businesses have to put in a lot of effort, and revenue to come up with a good CRM or support software. This is where Freshworks comes into play. Freshworks helps in building a software that is ready to go, easy to set up and use, and also requires minimal customization. All this is backed by a world class support, and the best part is, it is not expensive.
Out of all the products Freshworks has, Haptik offers integration with Freshchat and Freshdesk.
Freshdesk
Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.
Freshdesk supports pretty useful features for customer engagement, like:
- Omnichannel help desk
- Team collaboration
- Artificial intelligence (AI) and chatbot capabilities
- Multi-channel communication management
- The self-service support portal for support agents and customers
So, what makes Freshdesk the best?
There are two key reasons:
- Freshdesk provides almost all the same features as any other CRM software does.
- Freshdesk pricing plans are much more affordable, and it also has a free plan. Isn’t that great?
Freshchat
Freshchat is Freshworks’ customer messaging solution. This is a solution geared towards making conversations with leads and customers much easier. This is also one of the solutions Freshworks offers its customers that’s built specifically to use with other products. Businesses can live chat with their customers as well as set up chatbots to automate the entire process.
The Businesses that use Freshchat for providing live chat support can leverage Haptik IVA’s integration with Freshchat. It would provide a unified automated support experience in one interface itself.
License requirements
Following is the plan that is required for Freshchat, for the integration to work seamlessly.
Freshdesk |
Freshdesk messaging
Omnichannel plans
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