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- Introduction to Haptik's Smart Agent Chat
- Introduction to Agent Escalation
- Why are chats not getting auto-assigned to agents?
- What is Bot as an API?
- How to integrate an external bot with Haptik's Smart Agent Chat?
- How to set up Smart Agent Chat?
- Introduction to ECT
- How to collect User Feedback for Agent Chat Sessions
- Introduction to Haptik's Intelligent Analytics
- Different APIs that Can be Used on Conversation Studio
- How to use Message Analysis on Intelligent Analytics?
- What are Smart Funnels on Intelligent Analytics?
- How to Configure General Settings?
- What are the best practices to improve your IVA?
- How to get Brand Insights on Tableau?
- What to do when the agents are not able to access Smart Agent Chat tool?
- How to set the date and time on the Smart Agent Chat tool?
- How to Create & Manage Teams
- Transfer chats to Agents on Smart Agent Chat
- Where can we see the Agent's username in Smart Agent Chat?
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