Introduction to Google Business Messages
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Getting started with Google Business Messages
The way we communicate has changed: 75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels. Google Business Messages can help route calls to chat, increase sales, and improve customer satisfaction with CSAT data and feedback.
Google Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. It also facilitates the connection between the user and a brand. When a user searches for your business name or tries to search for your business' contact information, they will be able to see a chat option as MESSAGE as shown below -
All GBM entry points (non-local and location-based) are available on android. Only location-based entry points are available on iOS.
Once the user clicks on the MESSAGE option, a conversational screen opens up and the user can start sending their messages.
To know more about Google Business Messages, click here.
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