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How to add canned responses?

Written by Medha Anand

Updated on February 3rd, 2022

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Table of Contents

How to add Canned Responses?Add single Canned ResponseUpload Multiple Canned ResponsesDelete Canned Responses

Canned Responses help agents send rapid and apt responses to the users. The Team Leader can upload the Canned Responses for the team from the Canned Responses section.

How to add Canned Responses?

Click on Canned Responses as shown below -

You can either add Canned Response one by one or upload multiple Canned Responses using a CSV.

Add single Canned Response

Click on the Add Canned Response button

Provide the following details

image

  • Business Name: Select your business name from the dropdown.
  • Language: Select the language you want to set the Canned Response in.
  • Category: Set the Category to which the Message will belong to.
  • Message: Set the actual response which the agent can send to the user.

Upload Multiple Canned Responses

You can upload a CSV file to make a bulk upload for all the Canned Responses.

You can download the sample CSV here.

Delete Canned Responses

To delete Canned Responses, select the response(s) from the Select column and then click on the Delete Selected one's button.

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