How to add canned responses?
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Table of ContentsHow to add Canned Responses?Add single Canned ResponseUpload Multiple Canned ResponsesDelete Canned Responses
Canned Responses help agents send rapid and apt responses to the users. The Team Leader can upload the Canned Responses for the team from the Canned Responses section.
Click on Canned Responses as shown below -
Add single Canned Response
Click on the Add Canned Response button
Provide the following details
- Business Name: Select your business name from the dropdown.
- Language: Select the language you want to set the Canned Response in.
- Category: Set the Category to which the Message will belong to.
- Message: Set the actual response which the agent can send to the user.
You can upload a CSV file to make a bulk upload for all the Canned Responses.
Delete Canned Responses
To delete Canned Responses, select the response(s) from the Select column and then click on the Delete Selected one's button.