Setting up a Telegram bot is a simple 2 step process followed by connecting it to a Haptik bot that you create.
Step 1: Start creating a new bot on Telegram
To get started with the Telegram bot, you will first need to create a new bot on Telegram.
Open your Telegram account and search for BotFather in the search bar. BotFather will ask you some questions about the new bot want to create.
Click on Start.
The BotFather responds with the list commands that can be used to create a new bot.
Step 2: Create the bot by providing bot details
1. Provide bot name
Once you start typing /new Telegram will auto-suggest the option to create a new bot, tap on the /newbot command.
2. Provide username for the bot
Once the bot name is accepted, Telegram will then ask you to enter a username.
The username should end with __bot and should be unique. If the username is already taken, it will ask you to provide the username again.
Once the username is accepted, you will receive a Congratulations message along with an API token for the bot.
Copy this API token in a safe place, you will have to provide the key in the Platform Deployment section of Haptik Platform.
Now the bot has been created on Telegram.
The next page will help you understand how to use Conversation Studio tool to create the conversational user journeys.