Launch Message
You can launch the Bot with a task or message on behalf of the user. Haptik provides the following methods for doing so.
launchTask(taskId, callback)
Launches the SDK and automatically sends specified taskId as a user message (The same message that would be sent if the user tapped on that task)
Params:
taskId <Number>The task id is specified in the tasks section of the bot builder (business manager)callback <Function>(optional)The callback executes once the call completes. The callback function is executed withsuccessboolean flag as a parameter indicating whether the call completed or failed.
launchMessage(message, callback, hidden)
Launches the SDK and automatically sends specific message as a user message. It can optionally be sent as a hidden user message
launchMessage()opens the bot automatically on page load.
Params:
message <String>The message that is to be sentcallback <Function>(optional)The callback executes once the call completes. The callback function is executed withsuccessboolean flag as a parameter indicating whether the call completed or failed.hidden <Boolean>Whether to send the message as a hidden user message. A hidden message is not visible to the user but can be seen by the agent or bot
Sample snippet
The following snippet is an example of how the launch message is sent to the bot. There needs to be a start node created on the bot which will get trigerred once the launch message is sent.
The example is for an ecommerce bot, here "Track my order" is the default message that is sent to the bot as soon as the user clicks on the bot icon. "Track my order" should trigger a start node on the bot to start a new conversation.
<html>
<head>
<title>Haptik JS SDK Integration Demo</title>
<meta charset="UTF-8" />
<meta content="width=device-width; initial-scale=1.0;" name="viewport" />
</head>
<body>
...Some HTML Code Snippet...
<script>
window.haptikInitSettings = {
"business-id": <View Credentials>, # Find the documentation link below to know what View Credentials is
"client-id": <View Credentials>, # Find the documentation link below to know what View Credentials is
"base-url": "https://staging.hellohaptik.com/",
};
document.addEventListener('haptik_sdk', function () {
HaptikSDK.launchMessage("Track My Order",callbackFunction(),false);
function callbackFunction(){
}});
</script>
<script
type="text/javascript"
charset="UTF-8"
src="https://toolassets.haptikapi.com/platform/javascript-xdk/production/loader.js"
></script>
</body>
</html>
Read this document to know View Credentails.