With the help of this document, you will be able to understand the different data types and granular metrics related to a Haptik bot.
Data Type |
Description |
Frequency per conversation |
Message Data |
The information recorded per message exchange will be presented here. Each record in this data type will be a primary key called message_id. |
Per Message |
Conversation Data |
The information recorded per conversation happened. Each record in this data type will be a primary key called conversation_identifier. |
Per Conversation |
Chat Data |
Chat summary about the stories/skills user visits in the entire conversation. |
Per Skill/SkillSet |
Agent Metrics Data |
All Feedback collected from end-users is stored here, we have 2 levels of the feedback mentioned below. 1) Conversation Feedback: End of the conversation, we ask the users to provide feedback. |
Per Agent/bot included |
Feedback Data |
All Feedback collected from end-users is stored here, we have 2 levels of the feedback mentioned below. 1) Conversation Feedback: End of the conversation, we ask the users to provide feedback. |
Per Conversation |
2) Message Feedback: If the user is using our SDK, at a message level, they have an option to provide feedback. |
Per Message |
PII Data (personal information of a user) cannot be shared as part of DAAS - Data as a Service.