What to do when not able to add a user on Haptik?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Bot Building
- Conversation Design
- Developer Guides
- Agent Setup
- Analytics & Reporting
- Troubleshooting Guides
- Release Notes
While creating a new user, you might get an error as shown below, which says that the username or the email, that is being used for creating a new user already exists.
In such scenarios, if you want to create a user then you can use the following workaround where,
- When you add the pre-existing email id, make sure you add a "+"(plus) sign before the "@" symbol, followed by some text.
- Example: If the email id is firstname.lastname@example.org, then you can add it as email@example.com
With this approach, you would be able to add a user on Haptik. If you are still facing any issue, please get in touch with our Support team at firstname.lastname@example.org.