Why are some values not visible on Message Analysis?
Written by Soham Amburle
Updated on May 24th, 2022
When you try to check the User Messages on Message Analysis, at times you will not be able to see any results, as shown below. 
The reason this happens is because if the User Messages contain any personal infiormation of the users, the data will be masked and no message body will be shown in the results. In the above image, the Search Body has the phone parameter, which means that the User Messages would have user's personal phone number, and since this is a personal information, it will be masked. This is the reason why it shows No Results in View Messages.
