NLU

What is Natural Language processing?Natural Language Understanding (NLU) is the underlying technology that enables conversational applications to interpret human language for various use cases…
What does the Dialogue Manager do?Dialogue Manager is the decision-making engine of the conversational pipeline. Since the conversational engine consists of multiple modules, the Dialogue…
What is bot disambiguation?Introduction As the word disambiguation suggests, it aims to remove ambiguity. The feature triggers when the IVA is not fully confident on its intent detection…
What is the difference between intent and entity?What is an intent? An intent constitutes a task or action the user wants to perform. It is a goal or purpose that is expressed in a user utterance. Expressions…
What is Context Retention?Context is linguistically defined as the background in which the conversation is taking place. In the bot perspective, it can involve retaining the memory of…
How does Smart Assist help the users?Intelligent Virtual Assistants are always trained to cater to user queries that fall within a fixed scope. However, at times, customers might ask queries that…