Bot Building
Essentials
- What is a skillset? What are skills?
- What is Small Talk?
- How to share the bot?
- How to build Multilingual bots?
- How to change my bot settings?
- A/B Testing
- Bot Synonyms
- What is Bot Hierarchy?
- What are FAQs? How to configure FAQ section?
- How to publish the bot?
- How to build voice bots?
- What is Bot Versioning? How does it work?
- How to Upload Graph Steps?
- Sending Emails From Haptik Platform
Connections
- What are Connections?
- Creating a Static to Code Step Connection
- Creating a Output Step to Static Step Connection
- What are the guidelines for Connections?
- Creating a Static to Static Connection
- Creating a Code Step to Output Step Connection
- What are unsupported types of connections?
- What are Self Connecting Steps?
User feedback collection
- What is CSAT?
- How to edit the Feedback Smart Skill?
- What to do if your Feedback ratings are low?
- How to use "custom_data" to add more questions to the feedback flow?
- How does NPS feedback flow work?
- How does Feedback collection mechanism work for CSAT and NPS?
- Where can we check the Feedback Analytics?
- Can we send the Feedback data on CRM via Code step?
- How does CSAT feedback flow work?
Whatsapp Bots
- Introduction to WhatsApp Bots
- How to Use WhatsApp Lists and Buttons
- Sending WhatsApp Contact Cards via Haptik Bot
- Enabling Catalog Feature on WhatsApp Bot
- How to Capture Address Details with Haptik Bot
- Steps to create a WhatsApp Bot
- What are WhatsApp Voice Notes?
- Using WhatsApp Send Location Feature on Haptik Bot
- Share Your Business Locations on WhatsApp With a Haptik Bot