What to do when WhatsApp interactive elements are not working?
Written by Soham Amburle
Updated on May 24th, 2022
If you have added interactive elements to your WhatsApp bot, and they are not working as expected then you should try adding these in the form of raw text, by using the Raw Text/JSON HSL Element in the Bot Responses.
Once you add the required WhatsApp interactive elements as Raw text, they will get updated on the UI as they are. So, if you have added a JSON for a button, it will reflect in the form of a button on the UI of the bot. You can keep on editing the Raw text, so as to ensure the changes being made are reflected on the UI. You can read more about Raw Text/JSON, here.
