There are some cases where you are not allowed to send notifications. Below are examples of notification types that WhatsApp does not accept at this point of time.
This might change in future releases.
- Sales, discounts, promotions, product recommendations or offers
- Recurring Content
- Customer re-engagement
- Media files (videos, images, .gifs)
- Businesses asking customers to review their app
- Businesses asking their customers to share notifications with multiple customers
- Businesses sending alerts or reminders that a customer might have indicated an interest in seeing but is not related to a purchase or an event
- Product or marketing/brand surveys
When your business violates a policy, WhatsApp will flag your account. You can find additional details in your Account's Quality section of Business Manager.
Along with this, you can get details on the following -
- Summary of the policy violated and link to the policy itself.
- Examples of which content is allowed or disallowed based on that policy.
- Whether there are any active restrictions on the account, and what happens if the violation happens again.
- How to avoid future policy violations and links to helpful resources.
- "How to appeal for the notifications about violations" is
- Surfaced in the Business Manager Notifications Center, and as a banner in WhatsApp Manager.
- Sent as an email to all admins added in Business Manager.
- Sent as a webhook notification to those subscribed