Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Contact Us
  • Home
  • Developer Guides
  • Razorpay Integration

How to Enable Razorpay Payment Notifications

Written by Soham Amburle

Updated on July 7th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

When you enable the Payment Notifications for Razorpay, your users will be able to receive payment acknowledgment notifications easily and efficiently. 

Delete

💡 Razorpay Payment Notifications are currently supported on WhatsApp and Facebook only. 

You can follow the steps mentioned below in order to enable notifications for Razorpay Payments:

Step 1: You will have to get the Haptik callback URL, which is https://<MD_Base_URL>/razorpay_notifications/

Delete

Please reach out to your Haptik SPOC for MD_Base_URL.

Step 2: Navigate to your Razorpay account > Settings > Webhooks, and select Webhook and Edit it. Here, you will have to add the Haptik Callback URL in the Webhook URL field, as shown.

Step 3: Next, you need to select these two events under Active Events field: 

  1. payment.failed(for failed payment events)
  2. order.paid(for successful payment events)

After you have selected the events, click on Save Webhook button. 

Step 4: Navigate to your Haptik bot, and in the ‘Payments API integration’ Code Step, you will have to pass a few fields as part of the payment link API. This needs to be passed in the notes field of the payload as custom data, which will then be used at the backend for triggering notifications. 

Of all the fields shown in the image, the message field is configurable. It is basically the notification message that will be shown to the user on successful payment. 

Delete

Make sure to use the exact variables mentioned inside the curly braces while framing your message.

Once you are done with the above, you can now test out the flow.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to Set Up Razorpay Integration

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Knowledge Base Software powered by Helpjuice

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0