Bot as an API
- What is Bot as an API?What is Bot as an API? You can use Bot as an API deployment option to connect to a channel that is not currently supported out of the box on Haptik Platform…
- What are the security protocols to follow for using APIs?Due to the critical and confidential nature of the data being exchanged, all clients must adhere to the stated rules for implementing a webhook to eliminate…
- How to create/update a Haptik User using API?Create or Update Haptik User API Eventually, when you will be sending messages via Haptik, you will provide Haptik with a unique id for every user (auth_id)…
- How to Send File to Haptik Using APIFile Upload The File upload API allows you to upload user files via a POST request to the Haptik Platform. The URL for file uploads is generated on the Haptik…
- How to deploy a bot using Bot as an API?Integrating using Platform Deployments You can easily set up Bot as an API for your bot by using the Platform Deployments page inside Business Manager of the…
- How to ensure API security?To access any of Haptik's APIs, you require a Haptik provided authentication token. You need to contact your Haptik SPOC for this token. The Authorization…
- Which information is sent as Webhook Payload?The Haptik Platform sends an event to your registered webhook under the below situations: Bot replies to a user message. An agent replies to a user message via…
- How to send message to Haptik using API?Log Message to Haptik via REST API The Log Message API allows you to send messages via a POST request to the Haptik Platform. The URL for message logging is…
- How to send feedback to Haptik using API?Log Feedback to Haptik via REST API The Log Feedback API allows you to send feedback via a POST request to the Haptik Platform. The URL for logging feedback is…