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How to Send File to Haptik Using API

Written by Medha Anand

Updated on August 1st, 2022

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Table of Contents

Table of Contents File Upload URL Headers Request Response Error Response Sample CURL command

Table of Contents

File UploadURLHeadersRequestResponseError ResponseSample CURL command

File Upload

The File upload API allows you to upload user files via a POST request to the Haptik Platform. The URL for file uploads is generated on the Haptik Platform Dashboard.

URL

https://<BASE_URL>/v1.0/log_file_from_user/

Headers

Authorization: Bearer <TOKEN>
client-id: <CLIENT_ID>
Content-Type: multipart/form-data
  • Authorization - The Authorization header of each HTTP request should be “Bearer” followed by your token which will be provided by Haptik
  • client-id - The client id for your account which will be provided by Haptik
  • Content-Type - multipart/form-data

Request

{
 "auth_id": "<AUTH_ID>",
 "business_id": "<BUSINESS_ID>",
 "message_type": "<MESSAGE_TYPE>",
 "message_body": "<MESSAGE_BODY>",
 "file": "<FILE>"
}
  • auth_id - This is an alphanumeric User identifier from your system
  • business_id - This is a numeric identifier for channel/queue on which the message is to be registered.
  • message_type - The message type should be 1 for image and 52 for document
  • file - contents of the file (binary). Max file sze allowed is 10MB
  • message_body (optional) - The message body containing the message to be sent to the bot or agent.

Supported Extensions

  • Document: docx, doc, pdf, xls, xlsx, csv
  • Image: jpg, jpeg, png, gif

Response

A successful request will return a 200 status code with a JSON response object with a unique message id and other metadata about the messages.

{
 "message_id": 1411200492,
 "message_body": "<MESSAGE_BODY>",
 "created_at": "2018-10-04T12:41:27.980Z",
 "message_type": 1,
 "file_url": "https://assets.haptikapi.com/content/42e123411bk1109823bf.jpg"
}
  • message_id - message id generated by haptik system
  • message_body - message body that was logged in the haptik system
  • created_at - ISO timestamp denoting when the message was created in the haptik system
  • message_type - The message type should be 1 for image and 52 for document
  • file_url - The url for the uploaded file

Error Response

If the user with auth_id is not registered, then the API will return a 403 status code.

{
 "error_message": "user is not registered"
}

If the Authorization Header is missing or invalid, then the API will return a 401 status code.

{
 "error_message": "invalid authorization details"
}

Sample CURL command

curl -X POST\
 https://<BASE_URL>/v1.0/log_file_from_user/ \
 -H 'Authorization: Bearer <TOKEN>' \
 -H 'client-id: <CLIENT_ID>' \
 -H 'Content-Type: multipart/form-data' \
 -F "auth_id=<AUTH_ID>" \
 -F "business_id=<BUSINESS_ID>" \
 -F "message_type=1" \
 -F "file=@/home/user1/Desktop/test.jpg" \
 -F "message_body="
Delete

Base64 images are not supported.

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