Instagram has a lot of active users every month, and the majority of the users are using Instagram Stories on a daily basis. What's even better about Instagram is that 71% of the overall users are under the age of 35, and it would be amazing to have a Bot on Instagram to interact with these users. This way users can directly message a business whenever they want and we can use that opportunity to deliver a better customer experience and increase sales.
As a business, having a bot on Instagram will be like having a conversational partner on Instagram, where your users will be able to connect with your Business through a bot. Now, it might happen that a user might request a product detail or they might want to discuss an issue, at a time outside of your working hours, so here your bot will be able to provide a resolution to the user, or at least will be able to inform the user when to contact. This way the users don't have to wait till a customer service executive arrives.
Deploying Haptik's bot on Instagram
In order to deploy your bot on Instagram, you can use one of the following two ways of deployment:
Please connect with your Haptik SPOC who will assist you in choosing the right type of Instagram deployment for your bot.