- How to Add & Manage AgentsOverview In the Manage Agents section of Team, you can - Add agents Remove agents View no. of queues, active, waiting for user chats Set chat concurrency View…
- How to set up Smart Agent Chat?As you have seen in the introduction article what Smart Agent Chat is, you would know that a chat reaches an agent on any one of the two occasions when there…
- How to integrate an external bot with Haptik's Smart Agent Chat?Why? There might be times when there is an existing bot with a flow already built on another platform or through custom code. It is possible to connect this…
- How to collect User Feedback for Agent Chat SessionsUser feedback is a useful indicator of overall customer satisfaction with their experience chatting with your support agents on Smart Agent Chat (SAC). Contakt…
- Transfer chats to Agents on Smart Agent ChatWhen the user's come to the bot and start conversing, they go through the automated user journeys created using the Conversation Studio tool. When the bot is…
- How to add external tools on Smart Agent Chat?Stages Once you log in, you will see the below page. Open Admin Tools , as shown below. Select External Tools. On clicking on External Tools , the below page…
- How to enable the Notifications and Sounds for the Agents?There have been scenarios where a user requests for an agent chat, but the agent does not receive a notification, nor a notification sound to notify him of the…