Smart Agent Chat
Set up
- How to Add & Manage Agents
- How to set up Smart Agent Chat?
- How to integrate an external bot with Haptik's Smart Agent Chat?
- How to collect User Feedback for Agent Chat Sessions
- Transfer chats to Agents on Smart Agent Chat
- How to add external tools on Smart Agent Chat?
- How to enable the Notifications and Sounds for the Agents?
Admin Settings
- Admin Settings Overview
- Custom Fields (Chat Disposition)
- Canned Responses
- Chat Assignment Rules
- Team Offline Messages
- Queue Wait Time Messages
- SLA Policies
- Team Queue Overflow
- General Settings
- Closing Categories (Chat Disposition)
- Bulk Complete Chats Manually
- Agent Assignment Logic
- Business Operational Hours
- User Recall Messages
- Live Chat Translation for Agent Messages