You must already know that Stories are sub-components within a created bot. In our Intelligent Analytics tool, you can click on "Story Analysis" to analyse any bot's performance on a sub-story level.
Start by selecting a specific business and the custom date range. And then you can see a data table and donut chart(s).
You get a list of all sub-stories. And you can also expand each sub-story to see all nodes in a sub-story. For each sub-story and node, we get the following metrics:
- Conversations: This column gives you the total number of user conversations on a sub-story or node.
Automation: Automation percent is a value that tells you the bot's impact. A high automation percentage implies that the bot is successful in handling most queries by itself.
Ex 1: 88% automation Ex 2: 24% automation
In above Example 2, the bot wasn't successfully able to complete chats on its own i.e. help respond to users queries.
Users: The total count of users on a sub-story or node will help you gauge traction and engagement from one node to another.
Analyse: You can click the "Analyse" icon to land in the Message analysis section. Here, you could dive deeper into the conversations (chat flow).
These donut chart graphs help visualise data on nodes and sub-stories.
Click View Total Conversations to get a graphical breakup of conversations per sub-story/node.
1. To expand the donut chart for a particular sub-story, click a sub-story area on chart. 2. On click, you get the node-wise donut graph below. This graph changes as you click on another sub-story on the top donut chart.
Click View Total Users to get a graphical breakup of users per sub-story/node.