Analytics & Reporting

Learn to analyse your bot & improve it on-the-go

What is Data Export? How to Implement it Using AWS S3?Overview One might want to view and analyze the complete customer support journey of their bot in comparison to other customer support touchpoints such as…
How to get Brand Insights on Tableau?Analyzing business-related insights are required to have a deep understanding of your customers, their behaviors, their preferences, and even their needs. When…
Commerce Analytics - Data As a ServiceOverview This section highlights the importance for unified analytics for all individual systems at Haptik. For our consumers, the experience is unified & so…
Using API Analysis on Intelligent AnalyticsOverview This screen helps clients understand and analyze the conversations that are getting impacted by the API failure. One can analyze bot break due to an…
How to implement Data Export with Tableau?Using Data Export, Haptik can only send the data to your S3 bucket. You can further pull this data to your preferred BI tool. The following is a demonstration…
API Failure Alerting MechanismOverview Bot failure for any reason creates a negative experience for the end-user, resulting in a loss of reputation and revenue for the client. Often, these…
Definition of API Error CodesFollowing is the table describing what various HTTP error codes mean while working with API alerting. 1xx Type (Informational) Error Code Meaning Description…
IAM Role-Based Data Push to s3 BucketFor the NiFi setup, there will be 2 AWS accounts: Haptik (Account A) Client (Account B) Perform the below steps in Client’s account: Create a new s3 bucket or…

Analytics & Reporting

Intelligent Analytics