Conversation Studio allows you to build an Intelligent Virtual Assistant (bot) which is equipped with various skills. A Skillset is a collection of all the Skills your bot has. These skills help the user to resolve their query. A Skillset aligns with the overall goals of the bot.
On Conversation Studio, a varied array of these skills are already present and are known as Smart Skills.
What are Smart Skills?
If a Smart Skill is existing for the use case you want to build, you don't have to design or build the bot from scratch, you can just make relevant changes to the existing smart skill and you're good to go!
Smart Skills are carefully curated, pre-designed, and highly intelligent conversational journeys. This is the starting point to designing journeys that provide end-to-end solutions to business problems and can be added to your bots within a few clicks. They are editable and can be tailored to suit your business processes and needs.
Using Smart Skills in the IVA not only reduces development time, but also ensures that bots are more robust since they contain conversational UI using best design practices, pre-trained domain-specific intents, and demo APIs already integrated.
Haptik’s Smart Skills are focused on three major verticals for now -
Now that you know the three major verticals of Smart skills, you can check how to add a smart skill here, and for making changes to a smart skill, you can check here.