How to add Smart Skills?
Click on the +Add Skills button to add required skills on the IVA. As soon as the button is clicked, a modal would open showcasing all skills available on the platform.
Smart Skills are highly intelligent, pre-built conversational journeys.
These smart skills are available for specific industries like Ecommerce, Insurance, and Telecom. There are also few Generic ones that are most widely used in all IVAs.
There is a Search option available to look for your desired Smart Skill as well. You can try searching for Ecommerce, Insurance, Feedback, and so on.
Once you click on any Smart Skill, a pop-up modal opens up which mentions all the details about the Smart Skill.
You can also test out the Smart Skill under the modal before using it in your IVA. This preview and test option helps to understand the capabilities of the skill in more detail.
Once you have tested the Smart Skill and if it aligns with your use case, go ahead and click on the Add SmartSkill button.
The entire Smart Skill will be imported on your IVA as shown below -
On the left-hand side, you will be able to see the list of all the Skills added to your IVA.
There are 3 options available for every skill:
- Deactivate Skill - This will deactivate the selected Skill and the IVA will no longer respond to user queries from this Skill.
- Rename Skill - You can rename the selected Skill.
- Copy Skill - This option will allow you to copy the entire Skill and paste it on any IVA.
You can read more about making changes to Smart skills here.
If you did not find a smart skill, as per your bot's requirements, you can also create a custom skill.