What is a Custom skill? How to make changes in custom skills?
Written by Soham Amburle
Updated on October 26th, 2021
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Custom skills are skills created from scratch for your business requirement. These are used when the Smart Skills available on the Conversation Studio are not aligning with your use case. You can create a custom skill on your bot and make necessary additions and updations to it so as to suit your business requirements.
How to create a custom skill?
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To create a Custom Skill, click on the + Custom Skill button. This button would be at the bottom of the modal which opens up with the click of + Add Skill button.
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Provide the purpose of the skill i.e. name to your Custom Skill and click on the green tick.
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Once a new Skill is created successfully, you can start adding steps to the skill to start creating your conversational journey.
- Once you add a step you can further edit it by adding the user messages, bot responses. To know more about steps, click here.
Congratulations, you have just created a custom skill successfully!
