Teams Section
- Teams Section OverviewOverview The Teams section on Smart Agent Chat allows you to add Agents to your account, create Teams of Agents, and manage various settings that are…
- How to Create & Manage TeamsWhat is a team? A team is a group of agents who are trained to handle user queries related to a specific topic. The team can be divided based on the subject…
- How to Add & Manage AgentsOverview of ‘Manage Agents’ On this page, you can: Add Agents Edit Agent Settings Search for Agents Remove Agents View Queue related information for Agents Add…
- User Roles & PermissionsWhen you add Agents to your SAC account, you can also assign them specific roles within the account. Their Role will determine their privileges as Users in…