MyChats Section (Agent Inbox)
- How will agents take chats?In real-time, agents receive the chats on the MyChats Page of the Smart Agent Chat. Once they receive the chats they can start responding back to the users…
- How to Use Message Composer Area on Smart Agent Chat?The center of the screen comprises the message composer. An agent can: Exchange messages with the user Send canned responses to users Use Smart Actions Report…
- How to manage team capacity on Smart Agent Chat?How to understand Team capacity? In real-time, Manage Agents allows TLs to analyze the team capacity. This section helps you to gauge the incoming traffic and…
- Where can the agents check their chat statistics?All the live statistics for an agent are present on the left-hand side of the screen. This section displays - Agent's display name Agent's status – Online or…
- Agent Access to User Details and External ToolsOn the right-hand screen of the screen, agents can - View User Details Use External tools View Previous Conversations View Notes User Details Understanding the…
- How to access user details on Smart Agent Chat?On the MyChats page, agents can check the User Details tab on the right-hand side of the screen. These details are collected from the user in the user journey…