Analytics
- Analytics OverviewAs the Team Lead, you can - Analyze closing categories Analyze time and chat statistics Analyze agent performance Closing Categories Closing categories will…
- Analyze Closing Categories on Smart Agent ChatAt the end of every conversation, agents have to mark a closing category along with reason. This is mandatory if the closing categories have been set up…
- Understanding the 'Agent Daily Statistics' emailAgents receive their daily statistics over email at the end of the day. This mail talks about all important metrics pertaining to the conversations held…
- Detailed Guide on Agent Performance ReportsChat Data Report This report contains the following data: # Column Name Definition 1 Business Name Business Name is the business via name value which was set…
- Analyse Agent & Team PerformanceHow to Analyse performance metrics? There are two ways to analyse performance metrics: View Team level performance metrics View Agent level performance metrics…
- How to Download Agent Performance ReportsOverview Agent Reports can be downloaded on the Smart Agent Chat tool which gives you all the information related to agents and their time spent on the tool…
- What is a Raw Chat Link?Raw Chat Links are types of Chat links that contain all the details about a chat that was transferred from the bot to an agent. These Raw Chat Links will help…