How to analyze chats on Smart Agent Chat?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Bot Building
- Conversation Design
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration
- Agent Setup
- Analytics & Reporting
- Proactive Messaging
- Commerce Plus
- Troubleshooting Guides
- Release Notes
As the Team Lead, you can -
- Analyze closing categories
- Analyze time and chat statistics
- Analyze agent performance
Closing categories will help you analyze the volume of types of queries the bot is receiving from the users.
In the Team Analytics section, you can check the time and chat statistics. You can also check the agent's performance.
The Smart Agent Chat report gives you a list of all the agent conversations in a selected time period. You can now analyze your agents based on various metrics like response times and more on a granular level.