As the Team Lead, you can -
- Analyze closing categories
- Analyze time and chat statistics
- Analyze agent performance
Closing Categories
Closing categories will help you analyze the volume of types of queries the bot is receiving from the users.
Click here to know more about analyzing Closing Categories.
Analytics
In the Analytics section, you can check the time and chat statistics. You can also check the agent's performance.
Click here to know more about analyzing teams and agents.
Agent Reports
The Smart Agent Chat report gives you a list of all the agent conversations in a selected time period. You can now analyze your agents based on various metrics like response times and more on a granular level.
Click here to know all the available metrics.