Design Guides
- What are the Key Guidelines for a Better Conversational Design?As conversation designers, it’s important to acknowledge our limitations. There’s pretty much no way we can make chatbots as responsive and intuitive as real…
- How to design the start of conversation?Words make up a conversation. And along with words, you also have access to a set of UI elements to make your conversation more engaging. This section aims to…
- How to end the conversation?While designing a bot, it is extremely important to design the end of your conversation . After all, how you end a conversation dictates whether a person would…
- How to handle Bot Breaks?Handling bot breaks Things don’t always go as planned...especially while having a conversation with the bot. That’s why you need to write copy and design flows…
- How to handle Agent Transfer?Agent Transfer Definition : If the bot fails to understand a query, the bot can transfer the chat to a human agent. This form of escalation is what we call an…
- How to build an FAQ bot?What is an FAQ bot? Before we start designing, let's start by asking what is an FAQ bot? Why do clients need it? To start with companies want to botify…
- Guidelines for FAQ botUnstructured FAQ IVA guideline Definition : FAQs stand for frequently asked questions. Adding general FAQs to your bot is a great way to ensure that users…
- How to Design a Journey Using Smart SkillsSmart Skills are templates designed and built for 100+ use cases with multiple edge cases and possibilities to ensure all user endpoints are considered. Based…
- How to do Conversation Design Review?Content Design Review We recommend that you build one or two flows from your design in order to help you visualize the bot and fix any UX misses as soon as…
- How to set up a flowchart tool?This is the most important tool in the Conversation Designer’s arsenal to design conversational flows and user journeys. Why do you need a flowchart tool? A…
- How to do Content Formatting for IVA?Content formatting Text formatting: Bold, Italic, Underline Your user should be able to skim through your answer and understand the response. Considerations…
- What is a Bot Persona? How to Create a Bot PersonaGeneric bots are out, unique bots are in. Bot personality is the characteristic of a bot. Chatbots are designed for humans and by humans which means they…
- Understanding different UI elementsThis section is a collection of general good practices to follow while designing the core utility of your bot. This includes everything from our content cheat…
- Bot Response GenerationOverview Chatbot technology is always evolving. Both customers and businesses are looking for new ways to communicate with each other and with their chatbots…