Steps

What is a Step on Haptik?What is a Step? Steps are the interlinked building blocks of an IVA. Each step acts like a gatekeeper that detects user inputs, sends out appropriate responses…
What is a Static Step?Purpose and Subcomponents of Static Steps The purpose of a static step is to present static information to the user like greeting messages, menu options, etc…
How to Add a Step?Creating a Step Once you have created a skillset, and have added the necessary skill, you can start adding steps in it. Select the Add Steps button as shown in…
What is Output Step?Purpose and Subcomponents of Output Steps The purpose of the output step is to take the JSON output from the code step and build a dynamic bot response that…