What is a Step?
Steps are the interlinked building blocks of an IVA. Each step acts like a gatekeeper that detects user inputs, sends out appropriate responses and directs users to the next step. They are the points where conversation converges or diverges basis the information users input to the IVA.
Steps are comprised of several important sub-components, which house important pieces of information.
Different Types of Steps
The Conversation Studio tool provides three types of steps. Each step has a specific purpose and the different steps can be used together in different combinations based on the use case.
The three types of steps are:
With Steps, you can create User Journeys on the bot. You can learn more about it, here.