What are Independent Responses under User Messages?
Written by Medha Anand
Updated on October 26th, 2021
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Independent Responses
When you create a Start Step to get detected at the beginning of a conversation, then you need to add the corresponding user responses for the step under this category.
For example, in a lead gen bot as below, you would add the following User Responses on the “Show Services” step and “About Demat Account”.
| Show Services | About Demat Account |
|---|---|
| What products do you offer | What is a demat account |
| Can you show me the services you offer | Can you help me with info about demat account |
| Show services | Tell me about demat account |
User Responses are case insensitive and ignore punctuations. So don’t and dONt are the same.
