Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Join the Community
  • Contact Us
  • Home
  • Bot Building
  • User Messages

What is User Message?

Written by Medha Anand

Updated on May 24th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU
  • Conversation Design
    Conversation Design for Whatsapp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration
  • Deployment
    Web SDK Whatsapp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • Agent Setup
    Haptik's Smart Agent Chat Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne
  • Analytics & Reporting
    Intelligent Analytics
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

User Messages are the inputs from the user that the bot needs to understand. It is important to add and train the bot with a variety of different sample User Messages for each Step so that the bot can identify the correct intents and extract entities from the user utterance.

Whenever a user sends a message, the bot tries to understand what the user is trying to say using various Machine Learning algorithms and find the corresponding step. One of the key modules which are used for step identification is the intent detection module, which is a suite of many Machine Learning algorithms that help in finding the right step.

Delete

You cannot add User Messages in Code and Output Steps.

For example, if you want a step to get detected when a User Messages "Status of my complaint", then you should add variations of the utterance in the User Message section on that step.

status of my complaint
I want to know about my complaint
update me on the status of issues I had raised

It is important to add and train the bot with a variety of different sample User Messages for each step, so that the ML model becomes robust to identity intents.

There are 2 types of User Responses that can be configured on a Static Step -

  • Independent Responses
  • Negative Responses

Below are the steps we follow on a Static Step -

  • Add the Did you mean button text
  • Choose the source of response as Independent Responses
  • Add at least 10 - 12 User Messages
  • Add complete sentences
  • Follow the User Messages Guidelines to add appropriate User Messages
  • Avoid adding single word User Messages
  • Do not add duplicate User Messages

Delete

You can check this article to more about the best practices of adding User Messages in a Step


Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • What are Independent Responses under User Messages?
  • Why do I have to train the bot?
  • What are Negative Responses under User Messages?
  • How to edit user messages?

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0