Build

Step 1 - How to create a bot on Haptik?Once you get access to Haptik, you can build your first bot within no time by following the steps mentioned in the BUILD category. But before we jump into…
Step 2 - How to create a user journey on the bot?Now that your bot is named and its structure is ready, you can start creating user journeys to achieve the defined goals of the bot. Let us understand this…
Step 3 - How to add User Messages?User Messages are the queries asked by the user that the bot needs to understand. It is important to add and train the bot with a variety of different sample…
Step 4 - How to add Bot Responses?Bot Response is where a step stores the replies used in response to the user's query. It is a very important part of defining the conversational journey. You…
Step 5 - How to create a connection?Connections represent the path a conversation takes step by step. With respect to our sample bot, if a user after asking " What is Haptik? " clicks on " Try…
Step 6 - How to create a Menu?The first thing any user would spot on the bot is the menu. A menu will present the user with all the possible options the bot has to offer. It can play a very…
Step 7 - How to add the Bot Break Message?As explained in the last article, when bots do not understand the user query they send a Bot Break Message . As a bot builder, you would train your bot for all…
Step 8 - How to enable feedback collection on my bot?Collecting Feedback is an imperative step, as it helps in understanding what users think about your bot. It displays how your bot has been performing. The…
Step 9 - How to train my bot?Now that you have added the steps, user messages, bot responses, menu, etc. you can TRAIN the bot. Training helps the bot in Understanding queries coming from…
Step 10 - How to test my bot?Now that the bot has been trained successfully, you can test your bot. Testing the bot means asking queries on your bot to see how the bot is responding. You…