Step 2 - How to create a user journey on the bot?
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Now that your bot is named and its structure is ready, you can start creating user journeys to achieve the defined goals of the bot. Let us understand this, with the help of a flowchart.
We will start by adding a Skill. A Skill aligns with the overall goals of the bot. It is a conversational flow or journey between a bot and a user. It contains multiple steps and connections between those steps.
For our example, we will be creating a Skill called "Haptik Information" on our bot. For that, click on the Add Skill button on your screen to get started with it.
You can either choose a skill from the available skills (also known as Smart Skills which are prebuilt industry-wise templates), or you can create your own Custom Skill. Here, we would be choosing a Custom Skill since we are making a sample basic bot.
Once you have created the skill, you can move to the next step, defining the Steps of this journey. Steps are the interlinked building blocks of a bot. Each step acts like a gatekeeper that detects user inputs, sends out appropriate responses, and directs users to the next step.
There are three Step types to choose from -
In our example, we are creating the first step as "What is Haptik?" which is a Static Step. Follow the below GIF to learn how to create this Step.
While creating the Step, you will also have to select the Step Type. Here, we will be marking the Step as Start Step and Context Clear Step. You can learn more about selecting the type of Step, here.
Now that this Step is created, it essentially means that if someone comes and asks about Haptik on the bot, they should get a response. But will every user ask the same question? No, they will come up with their own variation. Let us move to Step 3 to define these variations of questions asked by the user.