- What is CSAT?User Feedback is an asset User feedback is very critical for any business. It tells you how your bot is performing, and it lets you know if the bot is…
- How to edit the Feedback Smart Skill?In order to edit the Feedback smart skill, you can change the flow in the Conversation Studio tool, or you can also add agent handover depending on your…
- What to do if your Feedback ratings are low?If you are receiving a poor Feedback ratings, you can start looking for the following points - Identify the "skills" that are majorly getting a low rating from…
- How to use "custom_data" to add more questions to the feedback flow?It might happen that your business would require some additional information from users, as part of Feedback collection. This additional information can be…
- How does NPS feedback flow work?There is a flow in which this mechanism works, and it starts with the bot asking the user, "Was I able to help you?", and the answer to this would be either…
- How does Feedback collection mechanism work for CSAT and NPS?How does the Feedback module gets triggered? Feedback is triggered at the logical end of any query. Once the user has reached the logical end of the…
- Where can we check the Feedback Analytics?Where can we check the Feedback Analytics? Now that we have seen how feedback will be collected within the bot flow. Let's take a look at how the collected…
- Can we send the Feedback data on CRM via Code step?CSAT is a very important feedback score to understand how satisfied your customers are with the bot's performance. It is mainly to ensure if the customers are…
- How does CSAT feedback flow work?There is a flow in which this mechanism works, and it starts with the bot asking the user, " Was I able to help you?" , and the answer to this would be either…