- What is a skillset? What are skills?What is a Skillset? A Skill Set is a collection of skills that enable your bot to handle queries that need a complex conversational journey. These skills help…
- What is Small Talk?Small Talk Smalltalk is a plugin that enables your IVA to have informal conversations like "What is the weather like", "Tell me a joke". This plugin provides…
- How to share the bot?Once you are done with creating all flows in your IVA, you would want to start the testing phase. For the same, you can share your IVA with your team members…
- How to build Multilingual bots?A multilingual virtual assistant i.e. a bot that can converse with users in multiple languages, can be a tremendous asset to any organization. You can create…
- How to change my bot settings?IVA Settings is the place where you can make changes to your bot, with respect to the bot's name, the bot's language, etc. You can navigate to IVA settings, as…
- A/B TestingOverview “A/B Testing” or “Split Testing” is a technique that allows you to split a bot’s Conversational Journey into two different variants viz `A` and `B` so…
- Bot SynonymsWhat are Bot Synonyms? Bot Synonyms serve as a powerful tool to optimize the comprehension of user intent within your bot. This feature empowers your bot to…
- What is Bot Hierarchy?Bot Hierarchy 1. Outside a Bot Account -> Business -> Bot The Haptik Conversation Studio platform has a three-tiered organizational system to help organize…
- What are FAQs? How to configure FAQ section?What are FAQs? FAQs are like graph steps and follow the same principle of User Messages , Bot Responses , and Context Clear steps to detect steps, reply back…
- How to publish the bot?Staging is the environment, where you can build your bot, test your bot. Once you have completed the testing of your bot, and you want to take it live to your…
- How to build voice bots?What is a Voice bot? Voice is an efficient mode of communication because of its speed, accuracy, and effortless measures. A voice bot diminishes the user's…
- What is Bot Versioning? How does it work?Bot Versioning , as the name suggests is basically a way to save different versions of the Bot that you are building . Let us understand this whole feature in…
- How to Upload Graph Steps?Point to note: This only works for Static steps. Graph steps are basic static steps that we use in the graph of the Conversation Studio tool and it follows the…
- Sending Emails From Haptik PlatformOverview Our platform includes built-in support for sending emails. This feature enables sending transactional or notification-based emails using a flexible…