Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Contact Us
  • Home
  • Bot Building
  • Essentials

How to share the bot?

Written by Medha Anand

Updated on October 12th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Table of Contents

Table of Contents How can we share our IVA? What does the Share option do? How does the Test link look like? What to do when the test link is not working as expected? What are the credentials of an IVA?

Table of Contents

How can we share our IVA?What does the Share option do?How does the Test link look like?What to do when the test link is not working as expected?What are the credentials of an IVA?

Once you are done with creating all flows in your IVA, you would want to start the testing phase. For the same, you can share your IVA with your team members so that they can perform user-level testing.

How can we share our IVA?

Share IVA is the button located on the top right corner of your IVA graph.

What does the Share option do?

  • On clicking the Share button, you can see a list of credentials of your IVA and a Test Link button.
  • These credentials should map to the credentials procured while creating the account and business.
  • On clicking the Test Link button, a link is generated which is referred to as Test Link.
  • The Test link can be shared across for testing. It gives an idea of how the actual IVA will function.

How does the Test link look like?

What to do when the test link is not working as expected?

The foremost resolution is to check the URL link and inspect whether the 4 credentials (Account Id, Business Id, Pipeline Version, Base URL) are correct or not. Once they are configured properly, refresh the page.

What are the credentials of an IVA?

There are four main credentials of an IVA 

  • Account Id: This is obtained when the account is created
  • Business Id: This is obtained when the business is created
  • Pipeline Version: This is generated when the bot is created
  • Base URL: This indicates which environment is the IVA placed on (staging/production)

These IDs are used to map the account, business, and IVA.

Staging is our Development environment and Production is our Live environment

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • What are FAQs? How to configure FAQ section?
  • How to configure Small Talk section?
  • Step 1 - How to deploy my bot on Haptik?

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Knowledge Base Software powered by Helpjuice

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0