FAQs

What is Small Talk?Small Talk Smalltalk is a plugin that enables your IVA to have informal conversations like "What is the weather like", "Tell me a joke". This plugin provides…
Smart Agent Chat FAQs1. What happens to the new chat if the user's previous conversation was auto-completed? The unread messages and time is tracked within the scope of a…
FAQs on Freshchat1. How to set up Freshchat with Freshdesk? To set up Freshchat integration with Freshdesk - Login to your Freshdesk account. Go to Admin and click Chat under…
What are Chat links? How to share Chat Links?What are chat links? Chat links are the conversation is between the user and the bot or between the user and a live agent, chat links can be shared across with…
FAQs on Zendesk1. How are the users intimated when a conversation begins and ends with an agent? When an agent completes a chat, Agent left the message gets displayed to the…
How is website bot different from a native app bot?There are two ways to integrate the bot in Android/iOS: Native SDK is installed right inside your app. Your Android app opens up Haptik's Web SDK only as a…
How to Find Credentials Required for Haptik APIsEvery time you are calling an Haptik API, you would need the following IDs - Authorization Account Id (client-id) Base URL Authorization The authorization…
FAQs on Exotel1. Is Exotel a tool? Yes, it is a third-party platform that specializes in setting up opt-in workflows on voice and SMS. You can leverage it to set up…
FAQs on iOS Integration1. How to check web-specific logs? You can connect the Safari browser on your Mac to the WKWebView, and get access to the console. What you need to do is, from…
FAQs on ZOHO1. What is Zoho providing with Haptik IVA? Here, we have focused on integrating the Haptik bot building platform with the Zoho SalesIQ bot, via Bot as an API…
Why does Haptik auto log out?While working on Haptik, you might get automatically logged out and land on the login screen, asking you to log in again. This happens because Haptik observes…
Conversation Studio FAQs1. How to capture the user's location on the bot? There are two public entities present to capture user's location origin_lat and origin_lng . When the user's…
Intelligent Analytics FAQs1. Is the 24-hours window for calculating a conversation configurable? No, the 24-hours window is not configurable. 2. If the conversation is assigned to an…
How to use Audit Dashboard?The Audit Dashboard tool allows users to download audit logs for each of the platform-tools for a specified period of time. These audit logs give you…
FAQs on WhatsApp1. Image not loading intermittently on WhatsApp WhatsApp sometimes caches the images on its servers because of which you may not see the images getting loaded…
UI Elements Comparison on various channelsFollowing are the Channels supported on Haptik , and the table below lists the UI elements supported/not-supported on each of the channels: Haptik Web SDK…
How are the User Ratings getting saved for a conversation?When the user initiates a chat with the bot, and is stuck at someplace, and chooses to Chat with an agent. Then his conversation with the bot is taken over by…
FAQs on Sunshine Conversations1. How is Sunshine Conversations integrated with a Haptik bot? In order to integrate Sunshine Conversations with a Haptik bot, you would require - Zendesk…
FAQs on Salesforce1. Is Salesforce a tool? Salesforce is used to create CRM-based tools and solutions. 2. Does Salesforce have APIs? There are various Salesforce Data APIs, like…
FAQs on CIBIL1. What is CIBIL? CIBIL stands for Credit Information Bureau India Limited, and it is a private organization that maintains credit history records of…
FAQs on Custom Sign-up1. Is the Base URL, Business ID, and Client ID the same for both Staging and Production Environments? The Base URL and Client ID are unique for Staging and…
FAQs on Freshdesk KMS1. What is Freshdesk KMS? Freshdesk is a customer support software that allows you to create a Knowledge Base, where you can create and store documents…