FAQs on Sunshine Conversations
Written by Soham Amburle
Updated on December 3rd, 2021
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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- Deployment
- External Agent Tool Setup
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- Troubleshooting Guides
- Release Notes
1. How is Sunshine Conversations integrated with a Haptik bot?
In order to integrate Sunshine Conversations with a Haptik bot, you would require -
- Zendesk license
- Sunshine Conversations license
- Access to the Haptik Platform
To know more, click here.
2. What is the difference between Zendesk Web SDK and Sunshine Conversations SDK?
The Zendesk web SDK is Zendesk native SDK implemented by using Zendesk conversational streaming API and websocket events.
While Sunshine conversations SDK is the third-party social platform connected to Zendesk.
3. What all features does Sunshine offers?
Sunshine conversations offer Live Agent integration with Zendesk. To know more about features supported on Sunshine conversations, click here.
