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UI Elements Comparison on various channels

Written by Medha Anand

Updated on August 29th, 2022

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Following are the Channels supported on Haptik, and the table below lists the UI elements supported/not-supported on each of the channels:

  1. Haptik Web SDK
  2. WhatsApp
  3. Facebook
  4. Android/iOS
  5. Twilio
  6. Google Business Messages
  7. Zendesk
  8. Telegram
  9. Instagram
  10. LINE
  11. Salesforce
  12. Freshchat
  13. Zoho
  14. Nice CXOne
Element
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Text
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
Image
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
Display Document
❌
✔️
✔️
❌
❌
✔️
✔️
✔️
❌
✔️
✔️
✔️
✔️
✔️
Accept Document
✔️
✔️
✔️
✔️
❌
❌
❌
✔️
❌
✔️
✔️
✔️
✔️
✔️
Emojis
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
❌
✔️
✔️
✔️
✔️
✔️
Display GIFs
✔️
❌
✔️
✔️
❌
❌
❌
✔️
❌
✔️
✔️
❌
✔️
✔️
Accept Location
✔️
✔️
✔️
✔️
❌
❌
❌
✔️
❌
✔️
✔️
✔️
❌
✔️
Show Calendar
✔️
❌
❌
✔️
❌
❌
❌
✔️
❌
❌
❌
❌
❌
❌
Display Links
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
Auto
Suggestion
✔️
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
Read Receipts
✔️
✔️
✔️
✔️
❌
✔️
❌
✔️
❌
✔️
❌
❌
❌
❌
Display Quick Replies
✔️
✔️
✔️
✔️
❌
✔️
✔️
❌
✔️
✔️
❌
❌
❌
✔️
Display Buttons
✔️
✔️
✔️
✔️
❌
✔️
✔️
✔️
❌
✔️
❌
❌
❌
✔️
Display Carousels
✔️
❌
✔️
✔️
❌
✔️
✔️
❌
❌
✔️
❌
❌
✔️
✔️
Display Webviews
✔️
❌
❌
✔️
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
Forms
✔️
❌
❌
✔️
❌
❌
❌
❌
❌
❌
✔️
✔️
❌
❌
Show Menu
✔️
✔️
✔️
✔️
❌
❌
❌
❌
❌
❌
❌
❌
❌
❌
Display Videos
✔️
✔️
✔️
✔️
❌
✔️
❌
✔️
❌
✔️
✔️
✔️
✔️
✔️
Feedback
✔️
❌
❌
✔️
❌
❌
❌
❌
✔️
✔️
✔️
✔️
✔️
✔️
Centralized Login
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️
✔️

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