FAQs on Salesforce
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Table of Contents1. Is Salesforce a tool?2. Does Salesforce have APIs?3. What is the API limit in Salesforce?4. What happens if an agent is on break, and no other agent is online?5. After the conversation with the IVA, will there be any chat transcript of the conversation created?6. Is the classic version of Salesforce supported?7. Can an end-user and agent send images, document files to each other?
1. Is Salesforce a tool?
Salesforce is used to create CRM-based tools and solutions.
2. Does Salesforce have APIs?
There are various Salesforce Data APIs, like REST API, SOAP API, Bulk API, and Streaming API. Together they make up the Salesforce Data APIs.
3. What is the API limit in Salesforce?
For Salesforce Professional and Enterprise, each organization receives a total of 1,000 API calls per user in a 24-hour period, up to a maximum of 1,000,000 API calls (for organizations with 15,000+ Salesforce licenses). Salesforce Unlimited has a 5,000 API calls per user limit, up to a maximum of unlimited API calls.
4. What happens if an agent is on break, and no other agent is online?
In this scenario, the user would be sent a response stating "All our agents are offline at the moment. Pease try again after some time" and the conversation would be marked complete.
5. After the conversation with the IVA, will there be any chat transcript of the conversation created?
Yes this can be implemented using pre-existing Smart skill template - Salesforce_create_a_ticket
6. Is the classic version of Salesforce supported?
Yes, a classic version of the Salesforce Agent dashboard is supported.
7. Can an end-user and agent send images, document files to each other?
Yes, the end-users and agents, can send images to each other in the conversation. Document file sharing is not supported.