1. What is Freshdesk KMS?
Freshdesk is a customer support software that allows you to create a Knowledge Base, where you can create and store documents, tutorials, DIY guides, and answers to your frequently asked questions in one place. You can read more about it, here.
2. What is KMS?
KMS stands for Knowledge Management System. It is a tool that businesses use to help organize their documentation, or in other words Knowledge Base, which includes documents related to their business-specific use cases, frequently asked questions, and other information. These documents are stored in easily accessible formats for internal and external users.
3. How to enable Freshdesk KMS integration with Haptik?
There are certain steps involved in enabling this integration. You can read about it here.